SP Networking

Dec 28, 2012

Self Help – Computer Repair

warningThis is SP Networking's Self Help Section

Use this link for SP Networking’s Computer Repair Services.

Not all computer repair requires professional assistance. Depending on your experience and level of comfort, there are some things you can do yourself that may get you up and running again.

We have put together some tips, advice and useful links that may save you time and money. If you find you need professional computer repair, just give us a call or come by. We proudly serve the Lake Charles and surrounding area. Don’t forget to read our disclaimer at the bottom.
Use the below topics to help get you started.

 

DISCLAIMER: The information provided here is given freely and without warranty. You assume all responsibility for using and/or following any information found contained on this site. This website contains links to other websites which are not under the control of and are not maintained by SP Networking. SP Networking is not responsible for the content of those sites. SP Networking provides these links for your convenience only but does not necessarily endorse the material on these sites.

WARNING: Any of these procedures can result in data loss. Proceed at your own risk.
Dec 28, 2012

Troubleshooting – Computer Repair

You have to identify the problem before you can repair your computer.

What is the computer doing or not doing?

You need to determine:

Is it a physical problem?

Is the computer making noise?
Is the computer not booting?
Does the  screen appear to be working?
Are the lights/LEDs working?

Is it an Operating System problem?

Can you see the initial boot up screens?
Does it make it to the logon screen?
Do you get the “blue screen of death”(blue screen with white letters, then reboots)?

Is it a virus or other malware?

Are there pop-up ads even when you are not browsing the internet?
Is your browser redirecting you to sites you were NOT trying to visit?
Do you have pop-ups telling you that your computer is infected and it’s not your known anti-virus software?
You can check our Malware section for more on this: Virus Removal

Is it a software program problem?

Is the problem only affecting one particular program?

Can you replicate the problem?

This will help you check to see if you have resolved or affected the problem.

Intermittent problems can be some of the hardest to troubleshoot.

Decision Time

Now that you have gathered some information and made some analysis, it’s decision time.

Is the device/software under warranty?

Is this something better left to the professionals at SP Networking?

Do you want to repair the computer yourself?

Warranty:

Does the warranty cover this problem?

Some attempts to repair the problem may void the warranty.

Advanced troubleshooting may be available for free from the manufacturer.

Contact the manufacturer if your product is under warranty and your problem is covered. You can find contact information and warranty procedures for most companies from their website.

SP Networking:

Quick-turnaround – non-hardware issues can usually be resolved in 24-48 hours

Professional Service – we are professionally certified in the Information Technology industry

On-Site, Off-Site and Remote Support Available

Emergency Service – emergency service is available to meet your critical needs

Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA

Self Repair:

    If you decide to repair the computer problem yourself, use the links below to help you get started. Don’t forget our disclaimer though, we are only insured if we do the work.

DISCLAIMER: The information provided here is given freely and without warranty. You assume all responsibility for using and/or following any information found contained on this site. This website contains links to other websites which are not under the control of and are not maintained by SP Networking. SP Networking is not responsible for the content of those sites. SP Networking provides these links for your convenience only but does not necessarily endorse the material on these sites.

Dec 28, 2012

Hardware – Computer Repair

If you think you have a hardware problem.

WARNING: Any of these procedures can result in data loss. Proceed at your own risk. See our disclaimer at the bottom of the page.

After you have completed your troubleshooting and believe you have a hardware problem, use the steps below.

FIRST: Unplug all devices from your computer except the monitor, keyboard and mouse. This will help you eliminate the possibility that an attached device is causing the problem.

The computer will not power on and has no sounds (beeps) or lights on computer (front or back).

The computer attempts to boot(many of these issues could also be related to software):

Restarts after logon.


If the computer will not power on and has no sounds (beeps) or lights on computer (front or back):

Verify that the power outlet and/or power strip are working properly.

You can plug a lamp or other device into the same outlet to verify that the computer is getting power.
You can plug the computer into a different known good power outlet.

Make sure the cables are connected properly and firmly.

Power cables and video cables can appear to be plugged in even when pulled out slightly.
Ensure all cables are seated properly and pushed in firmly.

If the above steps did not remedy the problem, you may have one of the following issues:

Power supply failure

Most power supplies have an power indicator light which will let you know that the power supply is receiving power. A good indication of a power supply failure is the light turning red(depends on the model of power supply or the fanning no longer working when the computer’s power button is pressed.
Most power supplies are relatively inexpensive and simple to replace. You can check with the manufacturer of your computer to find the type recommended for replacement. You can then either order a replacement from the manufacturer or from a third-party vendor online. Directions to replace your particular power supply may be available from the manufacturer or may be included with the new power supply.

Motherboard failure

If your power supply indicator light is on and the power supply fan turns on when the power button is pressed, you may have a failed mother board. One good indication can be leaking or busted capacitors(they look like small batteries attached to the motherboard).
If you believe your motherboard (the big circuit card inside your computer case) is the culprit. We recommend you bring your computer to us for repair: Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA.
You can check with the manufacturer of your computer to find a replacement. The type of motherboard that you can use to replace your existing motherboard is very specific. You can then either order a replacement from the manufacturer or from a third-party vendor online. Directions to replace your particular motherboard may be available from the manufacturer or may be included with the new power supply.

Broken On/Off button

Generally when this is the case there is evidence of physical damage. We recommend that if you suspect that the power button is broken you bring your computer to us for repair: Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA.
If you would

Nothing displays on the screen:

Ensure your monitor is turned on(I wouldn’t put it on here if it never happened).
Double check your video cables on you monitor and computer. Make sure they are plugged in firmly and to the right connectors.
Verify your monitor is working; you can plug your monitor into another computer or laptop.If you are using Windows XP: http://support.microsoft.com/kb/314503

If you hear beeps when turning on your computer but do not see anything on the screen:

Check with the manufacture of your computer. The beeps vary by computer type and indicate a specific problem.

Starts loading then just stops/hangs/does nothing:

This generally indicates a RAM or software problem. Attempt to logon to the computer’s BIOS by pressing F2 when the computer first starts(before the Windows screen). Once in BIOS, depending on your computer’s manufacturer, there may be a system test that can test the computers RAM. If your computer does not have a built in test, you can download a free utility http://memtest86.com/ from another computer and use a flash drive or CD to run it on the broken computer. If your RAM is faulty, you can purchase new RAM from your computer manufacturer or use this popular site which will help yo use select the correct RAM and show you how to installit: http://crucial.com/. If your RAM tests go, your problem is most likely software related. See our  software page for further advice: Software Computer Repair

B.S.O.D (blue screen of death):

This also generally indicates a RAM or software problem. Attempt to logon to the computer’sBIOS by pressing F2 when the computer first starts(before the Windowsscreen). Once in BIOS, depending on your computer’s manufacturer, there may be a system test that can test the computers RAM. If your computer does not have a built in test, you can download a free utility http://memtest86.com/ from another computer and use a flash drive or CD to run it on the broken computer. If your RAM is faulty, you can purchase new RAM from your computer manufacturer or use this popular site which will help you use select the correct RAM and show you how to install it: http://crucial.com/. If your RAM tests go, your problem is most likely software related. See our software page for further advice: Software Computer Repair

Computer keeps going to a Boot Option screen:

This generally indicates a software problem. See our software page for further advice: Software Computer Repair

No Hard drive or No Operating System found message:

This usually indicates an problem with the hard drive. This can be related to the operating system software or a hard drive failure. WARNING: Replacing or re-installing your operating system will result in loss of all data on the hard drive. You can use the re-installation disks if provided with your computer to re-install the operating system. If this fails, you may need to install a new hard drive then re-install the operating system. A new hard drive can be purchased online from Amazon, NewEgg, TigerDirect or other sites. Check with your computers manufacturer to find the type of hard drive required for your computer.

When in doubt:

SP Networking:

Quick-turnaround – non-hardware issues can usually be resolved in 24-48 hours

Professional Service – we are professionally certified in the Information Technology industry

On-Site, Off-Site and Remote Support Available

Emergency Service – emergency service is available to meet your critical needs

Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA

DISCLAIMER: The information provided here is given freely and without warranty. You assume all responsibility for using and/or following any information found contained on this site. This website contains links to other websites which are not under the control of and are not maintained by SP Networking. SP Networking is not responsible for the content of those sites. SP Networking provides these links for your convenience only but does not necessarily endorse the material on these sites.
Dec 28, 2012

Software – Computer Repair

If you think you have a software problem.

WARNING: Any of these procedures can result in data loss. Proceed at your own risk. See our disclaimer at the bottom of the page.

After you have completed your troubleshooting and believe you have a software problem, use the steps below.

FIRST: Unplug all devices from your computer except the monitor, keyboard and mouse. This will help you eliminate the possibility that an attached device is causing the problem.

You need to determine:

Is it an Operating System problem?

Can you see the initial boot up screens?
Does it make it to the logon screen?
Do you get the “blue screen of death” (blue screen with white letters, then reboots)?

Is it a software program problem?

Is the problem only affecting one particular program?

Is it a virus or other malware?

Are there pop-up ads even when you are not browsing the internet?
Is your browser redirecting you to sites you were NOT trying to visit?
Do you have pop-ups telling you that your computer is infected and it’s not your known anti-virus software?
You can check our Malware section for more on this: Virus Removal

Operating System

Can you see the initial boot up screens but does not:

make it to the logon screen /  hangs when logging on/ BSOD (blue screen of death):

When you see the computer splash screens but not the  Windows loading screen:

Press F12 key (may vary on different computer types.) during the  initial boot up process.
Select Last Known Good Configuration – If the system boots, it may be a sign that and update or newly installed program has caused the  issue, you can attempt to update;/reinstall the software again. If that fails, contact the software maker for help.

If “Last Known Good Configuration” does not work:

Attempt to boot into Safe Mode instead of “Last Know Good Configuration” following the steps listed above.

If you can boot into Safe Mode and the above steps have failed the issue may be related to conflicting drivers, software or a virus.Run a virus scan with your Anti-Virus software.  If an infection is found go here: Virus Removal

Right click on My Computer and select Manage. Select Device Manager from the new windows and look for  a yellow triangle symbol which could indicate conflicting hardware devices or drivers. Check with the devices manufacturer for updated drivers or device troubleshooting to resolve this issue.

Uninstall any recently installed software that may have caused this issue.

If there was no recently installed software, you can try one of the following:

Restore Point:

Repair Installation:

Software Program:

Reset the programs options to defaults
Check the makers website for known issues and solutions (this may save you a lot of time)
Run a repair installation on the program.
In Windows Control Panel  – Add/Remove Programs, some software will give you the option to Repair
Re-Install the software over the existing installation (WARNING- this may remove your user data)

When in doubt:

SP Networking:

Quick-turnaround – non-hardware issues can usually be resolved in 24-48 hours

Professional Service – we are professionally certified in the Information Technology industry

On-Site, Off-Site and Remote Support Available

Emergency Service – emergency service is available to meet your critical needs

Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA

DISCLAIMER: The information provided here is given freely and without warranty. You assume all responsibility for using and/or following any information found contained on this site. This website contains links to other websites which are not under the control of and are not maintained by SP Networking. SP Networking is not responsible for the content of those sites. SP Networking provides these links for your convenience only but does not necessarily endorse the material on these sites.

Dec 28, 2012

Virus Removal – Computer Repair

warningThis is SP Networking's Self Help Section

Use the links on the right for SP Networking’s Virus Removal Services.

Removing a virus or malware from your computer:

WARNING: Any of these procedures can result in data loss. Proceed at your own risk. See our disclaimer at the bottom of the page.

Is it a virus or other malware?

  • Are there pop-up ads even when you are not browsing the internet?
  • Is your browser redirecting you to sites you were NOT trying to visit?
  • Do you have pop-ups telling you that your computer is infected and it’s not your known anti-virus software?

There are only two-steps we recommend for home users.

  • Scan your computer with Malwarebytes (free version).
  • Scan your computer with an updated version of AVG Anti-Virus(paid version) or Microsoft Security Essentials(free for personal use).

If you cannot log on to your computer in either normal mode or safe mode (see Software Troubleshooting) we recommend you contact us for professional assistance.

Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA

Malwarebytes:

Download Malwarebytes from the following site only: http://www.malwarebytes.org/products/malwarebytes_free

If your computer cannot connect to the internet or is being redirected, you  can download the program on  another computer and transfer it to the infected computer using a CD, external hard drive or flash drive.

Install Malwarebytes on the infected computer and update the program if possible.
Run a complete computer scan.
Select the option to remove any issues after the scan completes.

Boot into Safe Mode if not already there and repeat the steps above.
If you were unable to update Malwarebytes during the first scan, boot normally then attempt to update and repeat the steps above.

AVG/MSE:

If you are still experiencing issues or problems:

If you are still experiencing issues at this point, we recommend our professional computer repair support:

SP Networking:

  • Quick-turnaround – non-hardware issues can usually be resolved in 24-48 hours
  • Professional Service – we are professionally certified in the Information Technology industry
  • On-Site, Off-Site and Remote Support Available
  • Emergency Service – emergency service is available to meet your critical needs
  • Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA

DISCLAIMER: The information provided here is given freely and without warranty. You assume all responsibility for using and/or following any information found contained on this site. This website contains links to other websites which are not under the control of and are not maintained by SP Networking. SP Networking is not responsible for the content of those sites. SP Networking provides these links for your convenience only but does not necessarily endorse the material on these sites.