Hardware – Computer Repair

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Hardware – Computer Repair

If you think you have a hardware problem.

WARNING: Any of these procedures can result in data loss. Proceed at your own risk. See our disclaimer at the bottom of the page.

After you have completed your troubleshooting and believe you have a hardware problem, use the steps below.

FIRST: Unplug all devices from your computer except the monitor, keyboard and mouse. This will help you eliminate the possibility that an attached device is causing the problem.

The computer will not power on and has no sounds (beeps) or lights on computer (front or back).

The computer attempts to boot(many of these issues could also be related to software):

Restarts after logon.


If the computer will not power on and has no sounds (beeps) or lights on computer (front or back):

Verify that the power outlet and/or power strip are working properly.

You can plug a lamp or other device into the same outlet to verify that the computer is getting power.
You can plug the computer into a different known good power outlet.

Make sure the cables are connected properly and firmly.

Power cables and video cables can appear to be plugged in even when pulled out slightly.
Ensure all cables are seated properly and pushed in firmly.

If the above steps did not remedy the problem, you may have one of the following issues:

Power supply failure

Most power supplies have an power indicator light which will let you know that the power supply is receiving power. A good indication of a power supply failure is the light turning red(depends on the model of power supply or the fanning no longer working when the computer’s power button is pressed.
Most power supplies are relatively inexpensive and simple to replace. You can check with the manufacturer of your computer to find the type recommended for replacement. You can then either order a replacement from the manufacturer or from a third-party vendor online. Directions to replace your particular power supply may be available from the manufacturer or may be included with the new power supply.

Motherboard failure

If your power supply indicator light is on and the power supply fan turns on when the power button is pressed, you may have a failed mother board. One good indication can be leaking or busted capacitors(they look like small batteries attached to the motherboard).
If you believe your motherboard (the big circuit card inside your computer case) is the culprit. We recommend you bring your computer to us for repair: Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA.
You can check with the manufacturer of your computer to find a replacement. The type of motherboard that you can use to replace your existing motherboard is very specific. You can then either order a replacement from the manufacturer or from a third-party vendor online. Directions to replace your particular motherboard may be available from the manufacturer or may be included with the new power supply.

Broken On/Off button

Generally when this is the case there is evidence of physical damage. We recommend that if you suspect that the power button is broken you bring your computer to us for repair: Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA.
If you would

Nothing displays on the screen:

Ensure your monitor is turned on(I wouldn’t put it on here if it never happened).
Double check your video cables on you monitor and computer. Make sure they are plugged in firmly and to the right connectors.
Verify your monitor is working; you can plug your monitor into another computer or laptop.If you are using Windows XP: http://support.microsoft.com/kb/314503

If you hear beeps when turning on your computer but do not see anything on the screen:

Check with the manufacture of your computer. The beeps vary by computer type and indicate a specific problem.

Starts loading then just stops/hangs/does nothing:

This generally indicates a RAM or software problem. Attempt to logon to the computer’s BIOS by pressing F2 when the computer first starts(before the Windows screen). Once in BIOS, depending on your computer’s manufacturer, there may be a system test that can test the computers RAM. If your computer does not have a built in test, you can download a free utility http://memtest86.com/ from another computer and use a flash drive or CD to run it on the broken computer. If your RAM is faulty, you can purchase new RAM from your computer manufacturer or use this popular site which will help yo use select the correct RAM and show you how to installit: http://crucial.com/. If your RAM tests go, your problem is most likely software related. See our  software page for further advice: Software Computer Repair

B.S.O.D (blue screen of death):

This also generally indicates a RAM or software problem. Attempt to logon to the computer’sBIOS by pressing F2 when the computer first starts(before the Windowsscreen). Once in BIOS, depending on your computer’s manufacturer, there may be a system test that can test the computers RAM. If your computer does not have a built in test, you can download a free utility http://memtest86.com/ from another computer and use a flash drive or CD to run it on the broken computer. If your RAM is faulty, you can purchase new RAM from your computer manufacturer or use this popular site which will help you use select the correct RAM and show you how to install it: http://crucial.com/. If your RAM tests go, your problem is most likely software related. See our software page for further advice: Software Computer Repair

Computer keeps going to a Boot Option screen:

This generally indicates a software problem. See our software page for further advice: Software Computer Repair

No Hard drive or No Operating System found message:

This usually indicates an problem with the hard drive. This can be related to the operating system software or a hard drive failure. WARNING: Replacing or re-installing your operating system will result in loss of all data on the hard drive. You can use the re-installation disks if provided with your computer to re-install the operating system. If this fails, you may need to install a new hard drive then re-install the operating system. A new hard drive can be purchased online from Amazon, NewEgg, TigerDirect or other sites. Check with your computers manufacturer to find the type of hard drive required for your computer.

When in doubt:

SP Networking:

Quick-turnaround – non-hardware issues can usually be resolved in 24-48 hours

Professional Service – we are professionally certified in the Information Technology industry

On-Site, Off-Site and Remote Support Available

Emergency Service – emergency service is available to meet your critical needs

Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA

DISCLAIMER: The information provided here is given freely and without warranty. You assume all responsibility for using and/or following any information found contained on this site. This website contains links to other websites which are not under the control of and are not maintained by SP Networking. SP Networking is not responsible for the content of those sites. SP Networking provides these links for your convenience only but does not necessarily endorse the material on these sites.

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