If you think you have a software problem.
After you have completed your troubleshooting and believe you have a software problem, use the steps below.
You need to determine:
Is it an Operating System problem?
Does it make it to the logon screen?
Do you get the “blue screen of death” (blue screen with white letters, then reboots)?
Is it a software program problem?
Is it a virus or other malware?
Is your browser redirecting you to sites you were NOT trying to visit?
Do you have pop-ups telling you that your computer is infected and it’s not your known anti-virus software?
You can check our Malware section for more on this: Virus Removal
Can you see the initial boot up screens but does not:
make it to the logon screen / hangs when logging on/ BSOD (blue screen of death):
Select Last Known Good Configuration – If the system boots, it may be a sign that and update or newly installed program has caused the issue, you can attempt to update;/reinstall the software again. If that fails, contact the software maker for help.
If “Last Known Good Configuration” does not work:
Attempt to boot into Safe Mode instead of “Last Know Good Configuration” following the steps listed above.
Right click on My Computer and select Manage. Select Device Manager from the new windows and look for a yellow triangle symbol which could indicate conflicting hardware devices or drivers. Check with the devices manufacturer for updated drivers or device troubleshooting to resolve this issue.
Uninstall any recently installed software that may have caused this issue.
If there was no recently installed software, you can try one of the following:
Run a repair installation on the program.
In Windows Control Panel – Add/Remove Programs, some software will give you the option to Repair
Re-Install the software over the existing installation (WARNING- this may remove your user data)
When in doubt:
Quick-turnaround – non-hardware issues can usually be resolved in 24-48 hours
Professional Service – we are professionally certified in the Information Technology industry
On-Site, Off-Site and Remote Support Available
Emergency Service – emergency service is available to meet your critical needs
Call, Email or Drop By – 337-376-0655 / our office is located at 1403 W. Prien Lake Rd (Holly Hill Plaza), Lake Charles, LA
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